Privacy Policy

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This Cookie and Privacy Policy explains how 4Sure Entertainment Limited trading as Surprising Singers (Company No. 16011379, “Surprising Singers”, “we”, “us” or “our”) collects, uses, discloses, and protects your personal data when you visit our website https://surprisingsingers.co.uk (the “Website”), interact with our services, or contact us by other means.

By accessing or using our Website or services, you agree to the collection and use of your information in accordance with this policy. If you do not agree with our practices, please do not use our Website or services.

Surprising Singers
4Sure Entertainment Limited trading as Surprising Singers
E‑MAIL: admin@surprisingsingers.co.uk

We may collect personal data that you voluntarily provide to us, such as:

• Contact details: Your name, email address, telephone number, and postal address.
• Booking Information: Details provided when you request or make a booking, including event dates and preferences.
• Correspondence: Any communications you send to us via email, contact forms, or other channels.

We automatically collect information about how you interact with our Website, including:

• IP address and device information
• Browser type and version
• Pages visited and time spent on the Website
• Referring website addresses

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and improve our services. For further details, see the “Cookies” section below.

We use your personal data for various purposes, including:

• Providing and managing our services: Processing bookings, communicating with you, and responding to your inquiries.
• Improving our Website and services: Analyzing user activity to enhance functionality and content.
• Marketing and promotional activities: With your consent, we may send you information about our services, special offers, or updates.
• Compliance and legal purposes: Ensuring compliance with applicable laws and regulations, and protecting our rights and interests.

The legal basis for processing your data includes your consent, performance of a contract, and our legitimate interests.

Cookies are small text files that are stored on your device when you visit a website. They are used to remember your preferences and enhance your browsing experience.

We use cookies for the following purposes:

• Essential Cookies: To enable core Website functionality, such as security and network management.
• Analytical Cookies: To collect data on how our Website is used, which helps us improve its functionality and performance.
• Functionality Cookies: To remember your settings and preferences, providing a personalized experience.

When you first visit our Website, you will be informed about our use of cookies and given the option to accept or decline non-essential cookies. You can adjust your browser settings to refuse cookies or to alert you when cookies are being sent. Please note that disabling cookies may affect your ability to use some features of our Website.

We do not sell your personal data. However, we may share your information with:

• Service Providers: Trusted third parties who assist us in operating our Website, processing payments, or delivering services.
• Legal Authorities: When required to do so by law or in response to valid legal requests.
• Business Transfers: In connection with a merger, acquisition, or asset sale, your personal data may be transferred as part of the transaction.

Any third-party processing is governed by strict confidentiality and data protection obligations.

We implement appropriate technical and organizational measures to safeguard your personal data from unauthorized access, alteration, disclosure, or destruction.

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. When your data is no longer required, we will securely delete or anonymize it.

Depending on your location, you may have rights under applicable data protection laws regarding your personal data, including:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of any inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data, subject to applicable laws.
• Right to Restrict Processing: Request that we limit how we process your data.
• Right to Data Portability: Request a copy of your data in a structured, machine-readable format.
• Right to Object: Object to the processing of your personal data for direct marketing or other legitimate interests.

To exercise these rights, please contact us at admin@surprisingsingers.co.uk. We will respond within the timeframes required by law.

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). Where such transfers occur, we ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection legislation.

We may update this Cookie and Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

If you have any questions or concerns regarding this Cookie and Privacy Policy or our data practices, please contact us using the details below:

4Sure Entertainment Limited trading as Surprising Singers
E‑MAIL: admin@surprisingsingers.co.uk